






Ignite Your Heart - The Natural Incense Making Kit FAQ
✨ FAQ & Support
Welcome to our sanctuary of clarity. Below you'll find answers to your most common questions. If your inquiry isn’t listed here, our support team is ready to help you find the way.
🔥 ABOUT THE KIT
Q: Is this suitable for beginners?
A: Absolutely. The process is meditative and designed for all experience levels. Follow our step-by-step How-To Video on YouTube for guidance.
Q: What’s included in the Ignite Your Heart – Natural Incense Making Kit?
A: Each kit includes everything you need for a full sensory ritual:
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Pre-Weighed Botanicals
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Essential Oils
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Mixing Bowl
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Bamboo Sticks
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Rolling Tray
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Gloves
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Spring Water
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Pipette
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Incense Holder
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Curing Box
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Match Book
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Tea Candle
Q: How many incense sticks can I make with one kit?
A: Each kit makes approximately 8–10 incense of various forms, depending on how thickly you roll them.
📦 ORDERING & SHIPPING
Q: How long does shipping take?
A: Fulfillment takes up to 2 weeks from the date of your order. Once shipped, you’ll receive a tracking number via email.
Q: Where do you ship?
A: Currently within the U.S. – international shipping will be available soon. Subscribe to our newsletter to be notified.
Q: My package hasn’t arrived—what should I do?
A: First, check your tracking number. If it’s been more than 3 days since the estimated delivery, email us at greetings@tracesofakoya.nu and we’ll investigate immediately.
🌿 VIRTUAL WORKSHOPS & COMMUNITY
Q: How do I sign up for the virtual incense-making workshop?
A: Register here: Workshop Registration
Workshops are live, intimate, and perfect for deepening your connection to the craft.
Q: Can I watch the workshop later?
A: Yes. A recording will be sent to all registered participants.
🕊️ RETURNS & REFUNDS
Q: What’s your return policy?
A: Due to the bespoke nature of our kits, all sales are final. However, if there is an issue with your kit (missing or damaged items), please contact us within 7 days of delivery at greetings@tracesofakoya.nu.
🧡 NEED MORE SUPPORT?
We’re here to help you deepen into the experience, not just answer your questions.
Email us directly: greetings@tracesofakoya.nu
Instagram DMs: @tracesofakoya
We respond within 48 hours, Monday through Friday.