Refund policy
We have a no refund policy on all purchases, however in some cases you may be eligible for a return/exchange
Customers have 14days after delivery to initiate a return, you can contact us at greetings@tracesofakoya.nu. Please note that returns will need to be sent to the following address:
1526 East Forrest Ave East Point, GA 30344
If your return is accepted, we’ll provide instructions on how and where to send your package as well as, reimburse you for your shipping label once delivered. Items sent back to us without first requesting a return will not be accepted. Once your item is received if it is still in acceptable condition we will provide you with a non-expirational store credit to your account/email.
You can always contact us for any return question at greetings@tracesofakoya.nu.
Processing & Transit Times
Please allow up to 45 days for your order to be fulfilled and delivered. Some orders may arrive sooner, but fulfillment and transit times can vary depending on product availability, order volume, seasonal demand, and shipping conditions.
The 45-day period begins from the date your order is placed. An order that has not arrived within the first 45 days is not automatically considered lost or eligible for a refund. If your order has not arrived after 45 days, please contact us so we can review the status of your order and determine the appropriate next steps. If you perform a chargeback on your order within this window, you will no longer be able to shop online with us.
By placing an order with Traces of Akoya, you acknowledge and agree to this fulfillment and transit timeframe. Our offerings are made to order and niche, please consider this before shopping with our up-and-coming business.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and provide you with the correct item, refund or exchange.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will perform the return process as stated above to reconcile with your returned parcel.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
In cases where our team has made an irreconcilable mistake, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return & refund, please contact us at greetings@tracesofakoya.nu.